If you've been locked out of your app (and your card has been suspended) this may be for security reasons. This can happen if we have reason to believe the card, card information or PIN has been compromised, and/or the card is being used in breach of a law (see the Product Disclosure Statement for details) https://www.xinja.com.au/prepaidcards/. Obviously we'll notify you if this happens but if you've been locked out, call us right away on 1800 946527 (or +61 2 8598 8525 if overseas).
Why have I been locked out of my app?
