If you'd like to make a complaint about Xinja, firstly we're really sorry and secondly please reach out so we can work with you to resolve the issue.
You can contact us via the following channels:
Phone: 1800 946 527 (+61 2 8598 8525 if you’re overseas)
Via our in-app chat
Xinja will always do the following when dealing with your complaint:
- Treat you with respect
- Hear and understand your complaint
- Offer a solution
- Keep you up to date with any information relating to your complaint
- Assist you in escalating your complaint if you are not satisfied with the initial solution
Xinja is a registered member of the Australian Financial Complaints Authority (AFCA) #40942
The Australian Financial Complaints Authority (AFCA) independently assists consumers and small businesses to make and resolve complaints about financial firms.
You can contact them here:
Phone: 1800 931 678 (free call)
Email : email@example.com