Xinja agents (or 'Xinjarati' :-)) are available from 8am to 8pm, Monday to Friday (excluding public holidays) via chat in the app and on the phone. After those hours, you can always leave us a message in chat in the app, and we'll pick it up when we're back online, email us at help@xinja.com.au or if it's an emergency you can call us 24/7/365 on 1800 946527 (or +61 2 8598 8525 if overseas).