You may have locked your card in the app - so check there first :-). If not, we may have locked your card because of suspected fraudulent activity. Or, you may have attempted an online purchase and failed a security question. Either way, call us on 1800 946527 (or +61 2 8598 8525 if overseas) and we'll sort it out for you.
Articles in this section
- Which ATMs can I use?
- Can I turn pay pass off?
- Why did the ATM take my card
- Why am I locked out of my card?
- Why is my card blocked?
- What if my pin gets blocked?
- How do I cancel my card?
- Is there a daily limit for ATM withdrawal?
- Can I get my salary paid in my Xinja account?
- How do I lock/unlock my card?