If you believe a transaction was unauthorised please contact Xinja support immediately on 1800946527 (or +61 2 8598 8525 if overseas) and we'll investigate for you. However, if it is found that the payment was indeed authorised a $20 fee might be charged. Please refer to section 24 of our PDS for more information at this link.
Articles in this section
- How do I dispute a transaction?
- Should I choose cheque, credit or savings when I use my card?
- Is my Xinja card accepted everywhere?
- Will Xinja offer debit or credit cards in the future?
- Is my Xinja card a debit or credit card?
- I haven't received my Xinja prepaid card
- Do you offer joint accounts?
- Can I open a business account?