Time is money and money is time, so we know it's important you get yours back. This can vary depending on when you transferred, but please allow up to 6 business days for a transfer to come back to you. If you have any concerns about this or you still haven't got your money back after 6 days, get in touch via in app chat or at 1800XINJAS (1800946527.
Articles in this section
- Invalid BSB when i try to transfer money to my prepaid card?
- I transfered more than my limit, how long until I get it back?!
- My bank does not recognise my card's BSB
- How do I top up my card?
- Are there top up restrictions? What are my top up limits? How much/little can I top up?
- Why is my Top Up failing?
- What if my Top Up failed?
- Why is my top up not showing in the app?
- How long do top ups take?