This can happen for a number of reasons. The first things to check are your card details and available balance, otherwise get in touch with your bank to find out why the card might not be working. If you would like to get in touch with us you can contact us via in-app chat, email us at firstname.lastname@example.org or call us at 1800 XINJAS (1800 946 527)
Articles in this section
- Is my card information held (what happens to my card info after it's deleted?)
- My money has not arrived in my Xinja account
- Why was my top-up card declined?
- Can I reverse a debit card top up?
- Can I save multiple cards?
- Can I delete my debit card?
- Who holds my card details?
- Can Xinja see my card details?
- How long will it take until my top up is available?
- Can I use a credit card (What type of cards can I use)