This can happen for a number of reasons. The first things to check are your card details and available balance, otherwise get in touch with your bank to find out why the card might not be working. If you would like to get in touch with us you can contact us via in-app chat, email us at help@xinja.com.au or call us at 1800 XINJAS (1800 946 527)
Why was my top-up card declined?
