These things can happen for loads of different reasons, but its best to let us know ASAP so we can find out whats gone wrong! Just get in touch with our awesome Xinja team via in-app chat, email firstname.lastname@example.org or call us on 1800 946 521
We won't share the cost of your bill but we will make sure it works! ;)
To make sure you're using it right just follow this link: https://www.xinja.com.
P.S. The Recipient (a non Xinja aka 'Xuggle') can only use an Australian Visa/MasterCard Debit card to pay a Xinja.Me/Split Bill request. Unfortunately, no credit cards or other prepaid cards can be used, except for Xinja cards!