The daily spend limit is $999 and the daily ATM withdrawal limit is $500.
This could be due to pending transactions. You may notice that this balance does not always match what you see in your available balance. For example, you have a $300 balance and should be able to top up $699, but instead you can only top up $400, this is because you still have $299 in pending transactions remaining.
Pending transactions are purchases made on your card that have not cleared yet, they happen most often while overseas but can also occur for a number of different reasons like when buying things online, or using prepaid petrol pumps. They can remain on your card for up to 10 business days so don't panic, but just remember that this will effect your total account balance and stop you from topping up to the total account limit until they are clear.
Or the transaction may have inadvertently triggered a fraud rule.
For more info or help get in touch via in-app chat, email firstname.lastname@example.org or ring us on 1800 946 527 or if you're overseas +61285988525 :)
Please note, if you load an amount onto the card that means you exceed the maximum $999, the funds will be returned to you in full. Any questions on this, talk to us via in app chat or drop us a line at email@example.com