Easy! Just like your purchases with the plastic card, the shop can use your device account to find your purchase and process a return. All you need to do is:

1. Find your store receipt.
2. Bring the receipt and the item to the store.
3. If the merchant asks you to swipe your card, hold the back of your phone to the contactless payment terminal.
4. For some returns, you might have to provide the last 4 digits of your virtual account number. You can find your virtual account number on the card details screen in your Google Pay app.

If you used Google Pay to buy something from a non-Google website or app, contact the retailer’s customer support team.

Note: The retailer will let you know when you should expect your refund.