You can make transfers up to $20,000 through the app! 

For this you'll need access to the app (of course!) and access to the Australian mobile number linked to your account.

If you'd like to make a transfer above $20,000, or if you're overseas, our helpful Xinjarati can assist! 

Jump on the in-app chat (in the top left corner of the app, this is the easiest!) or give us a ring on 1800 946 527 (+61 2 8598 8525 if you're overseas). Our operating hours are Monday to Friday, 8am-8pm, Sydney time. 

Our Xinjarati will need a few details from you, such as the answer to your secret question, BSB, account number, note on the payment, and a reason for the transfer. 

Once we've completed all our relevant checks, we'll give you a call back within 24 hours to confirm the details of the payment. 

From here, the payment will take 1-3 business days (in most cases, 24 hours) to land in the desired account!