So you've got a Xinja account, congratulations! 

After an app update, you might get asked to re-verify your email address. 

Once the email address is verified: if you already have a Xinja account and are being asked for your mobile or ID info again, stop right there! 

It is likely that you have signed up with an alternative email address to the one you have just entered! This will cause the app the start making a new account for you.

At this stage, you'll need to reinstall the app and enter the correct email address at the sign in page. 

If you're unsure of the email address used to sign up, give us a call on 1800 946 527 and one of our helpful Xinjaratis can ask you a couple of questions and guide you through the rest of the login process!